Measuring satisfaction and improvement

At Luziesa-Exceldef, we always listen to our customers: we want to know how satisfied they are with our services, and how well these services match their needs and expectations. To do this, we have developed and implemented a set of indicators, enabling us to analyse satisfaction at all times. All this information is processed on a daily basis in order to ensure that we continue to be reactive, continue to provide the right solutions and continue to offer maximum satisfaction to our customers.